About Melint CUSTOMER Care free services
Operating in all the processes of the customer value chain, from the information, to the after sales, Melint's purpose is to facilitate the access to the technology and increase your satisfaction in the use of it for more security, safety and also for better professionnal communication and collaboration.
As part of its “We care” customer service policy, a set of customer support actions are developed in accordance with the strategic directions of the Melint Group and its mission as a technological partner.
The new technological showroom for you and your end customers
For greater proximity for our partners the installers and the system integrators with the technologies offered by Melint and available in its stock,
Melint has set up a 300 m2 showroom at its address in Casablanca Ville Verte. It is a space dedicated to demonstrations and technical forums that an installer would like to share with his end customer. To take advantage of this space, simply book the date and time of your visit.
Thematic webinars New
The confinement situation linked to the Covid19 has been the catalyst for a new dynamic which ultimately is a real success mainly favoring our most distant customers. No more geographical barriers and distances.
We are very happy to organize for our worldwide customers : Ivory coast, Ghana, Morocco, UAE, Canada, and more, thematic workshops related to each one of our solutions.
The program of webinars this year promises a very wide variety of innovations in various fields: IP video surveillance, encrypted access control, LPR, Crowd control solutions, Digital Signage...
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MELINT ACADEMY
Workshops on the spot
Throughout the year, Melint, with the support of the manufacturers of the distribued brands, and after in-depth study of the expectations of its clientele made up of installers, integrators, design offices, architects, and technical experts, offers free workshops and technical workshops by brand and by solution.
The objective of these events is to present the latest solutions in the field of security, display, communication, safety, access control, Artificial Intelligence, digital signage and more; but also to demonstrate them on the spot, showing their real added value (real-time demonstrations, product manipulation, testing of solutions, discussions with experts)
KNOW-HOW AT THE SERVICE OF THE CUSTOMER
Our team of experts and internal trainers have benefited from certification training with our manufacturers, both for training and transfer of competencies, including after-sales competencies, the cornerstone of customer satisfaction.
In this context, and at the request of our installers and integrators, we have set up the STP or Skills Transfer Program by subject for the benefit of our customers and their end customers. This service is granted to our main customers who need to develop deeper know-how throughout the projects realization.
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Faithful to our objective of proximity with our partners, our teams support you throughout your project. Whether in pre-sales, to allow you to respond with the best possible solution, or in after-sales, to assist you in the configuration and installation of the proposed solution. Our technical department has a real proven field experience, and is sized to assist all our partners in the deployment of their solutions on site. Book our experts for your on-site projects.
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CERTIFIED AFTER-SALES SERVICE
BASED IN A CENTRAL HUB
LOCATION : THE KINGDOM OF MOROCCO
The studies carried out with our customers regarding pre-sale and after-sale issues, led us to set up a real After-Sales Policy with the main objectives : efficiency, proximity and financial optimization. This is a major strategic axis that Melint has taken with the vision of becoming one of the best certified after-sales services based in Morocco in the field of security, both in terms of technical expertise and processing time.
Melint is constantly listening to feedbacks from our customers to continue any improvement to better serve you.